How can we help?

Designing is free. Chibi figures from $29, pet keychains from $39. The price goes up with size, and shipping is worked out at checkout.

One clear, well-lit photo where the face is easy to see. A phone photo is fine, and one is enough.

It is used to make your piece and nothing else. Ask us to delete it any time.

One photo gives you four designs to choose from. You can start again with another photo as often as you like, up to the daily free limit.

The keychain is made for pets and works best with a clear animal face. Figures of people are coming to the shop later this year.

It is used to make your design and to print your order, and nothing else. You can ask us to delete it at any time.

No. Design and order as a guest — we create an account from your order email so you can track it.

Cards, PayPal, Apple Pay, Google Pay and Shop Pay, at the secure checkout run by Shopify. We never see your card details.

Yes. Design each one, add it to your cart, and they ship together in a single order.

Write to us within 24 hours and we will change or cancel it. After that it is usually already being printed.

Each piece is printed to order, so allow 10–14 days including shipping. Tracking comes with it.

Worldwide, with tracking. Shipping is calculated at checkout from your address.

Your confirmation email has the tracking link, and every order is listed under Orders once you are signed in with that email.

Write to us with a photo and we print it again or refund you. You also see exactly what we will make before you pay.

Send us a photo of the damage and we print a replacement straight away. There is nothing to send back.

Every piece is made to order from your own photo, so it cannot be resold and is not returnable for a change of mind. If it does not look like your pet, that is a remake and it is on us.